Essential FAQs for Setting Up Your IPTV Account

I PLACED MY ORDER, WHAT'S NEXT?

Once you place your order, and the payment is confirmed, you will receive 2 emails from us, first one instanly, it contains the invoice, second one shortly, time we prepare everything for you and it contains the login details and the instructions, if you didn't find it in your inbox check your spam/junk folder.

However, in the rare occasion it may take up to 8 hours maximum to deliver your order.

 

I DIDN'T RECEIVE MY ORDER YET.

If you placed your order, and you didn't get the email that contain the login details in 8 hours maximum, we kindly ask you to check your spam/junk folder, if you still cannot find it, contact us via :

 
SHOULD I USE A VPN WITH YOUR SERVICE?

No, we do not recommend using it unless you know what you are doing as it may ban your account permanently if used wrongly.

You are only allowed to use it if it was advised by the customer service.

DO YOU OFFER REFUNDS ?

Yes, we do offer refunds under certain conditions, check our refund policy page via this link : https://iptvibes.net/refund-and-returns-policy/

 

MY PAYPAL PAIMENT HAS FAILED, WHY ?

If your paypal account is active, but the payment has failed, it may be a timeout caused by network problems. Please refresh the page and try again, usually it will succeed.

If you still have the same problem, we kindly ask you to click on the whatsapp button in the lower right corner to contact customer service, we will send you a direct invoice via email.

MY CREDIT/DEBIT CARD PAIMENT HAS FAILED, WHY?

There are many reasons for a debit/credit card transaction failure, which may be caused by the website, our bank or by the issuing bank. If you encounter a payment failure, please try the following methods :

1. Double check the card number, validity date and the VCC, then try again.

2. Try another card.

3. Recommend to use paypal, the success rate of paypal is very high.

4. If you don't have paypal, you can pay with your card, choose paypal as payment methode in the checkout page, then click on debit/credit card and enter the information required.

5. Please click on the whatsapp button in the lower Right corner to contact customer service, we will send you a direct invoice via email.

 

AM I SIGNED UP TO A CONTRACT?

No. When you buy your IPTV subscription from us, you are free to use the service for the duration purchased.

If you decide not to renew your subscription or not use our service anymore you are free to do so.

WHAT GUARANTEE DO YOU OFFER?

99% Uptime Guarantee on the service. The service is availble 24/7/365. If you have an issue contact us and it should be responded within shortest period usually within an hour or less during the working hours.

ARE THERE ANY PERFORMANCE ISSUES WHEN USING THE SYSTEM IN DIFFERENT COUNTRIES?

There are no Perfomance issues. Our IPTV works worldwide so long as you have an internet connection. If you experience any issue please contact us and we should respond within an hour or less during the working hours.

WHAT DATA DO YOU STORE ABOUT ME AND CAN IT BE FORGOTTEN ?

We only store the data you provide while signing up. They include:

  • Your Name to create your account.
  • Your Email Address to send you the login details.
  • Your Phone Number to contact you via whatsapp if we couldnt reach you via email for any reason.

We do not store any payment details at all. We do not send promotional emails or sms.

HOW TO INSTALL IPTV Smarters or other APP ON FIRESTICK
 

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